Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality
TITUSVILLE — St. Francis Reflections Lifestage Care has been named a 2021 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“Hospice Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like St. Francis Reflections Lifestage Care and we congratulate them on their success.”
Joe Killian, President and CEO of St. Francis Reflections Lifestage Care, credits our committed and compassionate interdisciplinary team comprised of physicians, nurse practitioners, nurses, home health aides, social workers, chaplains, bereavement coordinators, administrative staff and volunteers. "Our staff is deeply committed to providing high quality care as they bring help and hope at some of life’s most challenging stages,” said Killian.
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.
“I am extremely proud of our staff who have displayed incredible dedication, especially during this challenging time. Every day, our staff truly embodies our mission of reflecting life, love and compassion for our patients and their loved ones. It is an honor for St. Francis Reflections to be named a 2021 Hospice Awards Recipient,” said Cami Leech Florio, Chief Strategic Officer.