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Orlando Health Welcomes New Director of Customer Experience Programs

New position is responsible for bringing the "Orlando Health Way" to life

Orlando Health is pleased to welcome Brad Kennedy to the organization as director of customer experience programs. Mr. Kennedy began his position Tuesday, April 9. In this new leadership position, Mr. Kennedy will direct a variety of initiatives to bring to life the "Orlando Health Way" - an approach to delivering an outstanding patient experience that's built on a foundation of high quality medical care, compassion, empathy, service and collaborative, lifelong relationships.

"We are extremely pleased to have Brad join the organization," said Ken Kozielski, vice president of customer experience for Orlando Health. "He is an accomplished individual who excels in his field."

Mr. Kennedy comes to Orlando Health with over 10 years of experience in customer engagement across the entertainment and hospitality sectors. Prior to joining Orlando Health, he was responsible for driving the development, presentation and recommendations of customer insight strategies at Wyndham Destinations. Mr. Kennedy has also served in corporate alliance and events management positions at Six Flags Great Adventure in New Jersey and with the Philadelphia Eagles NFL franchise.

Mr. Kennedy earned a Bachelor of Science degree in sports management and marketing from Marshall University in Huntington, WV where he was captain of the university's division-1 men's soccer team.



 
 
 
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