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PatientMatters to Create Pre-Access Service Center to Ensure Consistent Patient Experience for Mon Health

Health System to Leverage IntelliPass Phase I Advisory Program to Integrate Data and Workflows Across Departments, Optimize Staffing Allocation and Provide Training .

Orlando, FL - PatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial solutions, today announced that Mon Health, a leading health system serving communities in West Virginia and Pennsylvania, has chosen PatientMatters' IntelliPass Advisory Phase I Program.


The initiative will support the organization's work to extend its leadership in providing a positive patient financial experience, improve collections and enhance registration quality and speed, Mon Health has engaged PatientMatters as the industry's premier experts in developing a robust Pre-Access Service Center capability. The Pre-Access Services Center model breaks down existing silos across registration, scheduling and financial services to give patients a fast, efficient and consistent registration experience with reliable, personalized services.


"While we have already invested in world-class staffing and technology, PatientMatters brings a very specific expertise that closely aligns with our vision for breaking down silos and making our process 100 percent patient focused," said Candi Powers, Chief Revenue Cycle Officer at Mon Health. "The PatientMatters Pre-Access Service Center model will put us ahead of the curve on patient experience and revenue performance. Most importantly, we see this work as a critical step in our ongoing effort to ensure that the highest quality care is affordable and accessible for the communities we serve."


The IntelliPass Advisory Phase I Program includes:

- Assessment - Focusing on scheduling, reminders, E&B checks, estimation and workforce allocation

- Workflow Redesign - Including centralization of team structure, process workflow and related functions

- Implementation and Go-Live - With full documentation, training, testing and on-going process optimization


The program implementation will leverage and complement Mon Health's existing Cerner EHR and Experian RCM solutions as part of the project. The agreement includes an option to engage PatientMatters' IntelliGuide® Advocacy services as part of the final implementation.


"Mon Health shares our vision for creating a deeply-integrated, consistent pre-access capability that is at the heart of a positive patient experience," said David Shelton, Chief Executive Officer at PatientMatters. "Advisory Phase I is the way we start every engagement with our clients no matter which mix of our products and advocacy services we provide. Together, we will build out their capability to deliver a level of personalization, satisfaction and efficiency that all health systems should aspire to."


The PatientMatters IntelliPass System enables hospitals to guide patients through the maze of healthcare finance with accurate bill estimates and personalized financial plans. The IntelliPass System consists of four core modules: IntelliReg™, IntelliPass™, IntelliPass+™ and IntelliGuide™; offered both as standalone products and services or as part of an integrated suite of solutions.

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