Vonix provides cloud communication and VoIP solutions to SMBs and technology partners.
ORLANDO (November 14, 2019) – Vonix announces the launch of their office in Central Florida, joining the growing number of innovative technology companies that call Orlando home. Vonix provides businesses with telephone and unified communication services with onsite installations and in-house support.
Owners John Vinci and Christian King have collectively spent over 20 years working in cloud communications and phone technology. They found that there was a need for better, hands-on support which wasn’t being met by the national providers.
“When business owners have a phone issue, they aren’t getting the help they need,” said Vinci. “They wait on hold, get transferred between call centers, and end up not finding solutions to their problems.” Vonix seeks to change the reputation behind business telephone providers by offering in-house installation and support. Vinci continues: “With Vonix, when people call for help, they get a person in our office – not outsourced support.”
Aside from offering businesses with better service, Vonix also seeks to help companies delight their own customers with better communication features. On average, customers hang up after waiting on hold for 90 seconds, and 34% of those customers will not call back. With features like call queuing and call history, businesses can reach their callers instead of losing them.
“We’re thrilled to join Central Florida’s tech scene. We’re really looking forward to partnering with other Florida-based technology providers,” says Duncan. “We have some other really exciting communications solutions for businesses in development right now and we can’t wait to share them with Orlando’s business leaders.”
Vonix, LLC is an Orlando-based cloud communication provider offering VoIP solutions for small and medium sized businesses in Florida. Features include unlimited lines, call recording and transcription, call queuing, mobile forwarding, and software and CRM integrations. With onsite installations and in-house support, Vonix customers get the personalized help they need to always stay connected. To learn more, visit https://vonix.io.